Maintenance Service Contract Programs

When it comes to video, voice, data and security electronics the state of technology is constantly changing. Strike’s Service Maintenance Contract Programs are specifically tailored to address the current state of the technology as well as the ever present changes that occur and to ensure that compatibility and reliability are at the foundation of every system implementation. 

Our service maintenance contract programs are geared to two key objectives - system performance and uptime.

Strike understands the critical needs of maintaining system performance, optimization, and operational effectiveness for a successful operation and we offer a comprehensive portfolio of services to support our customer’s objectives. Our service professionals understand the challenges associated with the lifecycle of technology in your business environment and are focused on providing services to ensure you get the most from your video, voice, data and security electronics solutions.

ON-CALL PLUS and Advanced Maintenance Service Programs

Our support solutions range from standard system maintenance support with our ON-CALL Support Service Contract, to creating customized services with our Advanced Maintenance Service programs ensuring each area of your system environment is properly serviced and meeting your performance expectations.

ON-CALL 1 +PLUS Contract Maintenance Service Program

The ON-CALL 1 +PLUS Maintenance Service Program is Strike's Premium Full Service Contract designed specifically for the end user and provides a comprehensive service for both software support and hardware service that includes parts and labor.   The Video Service is sold on a per product basis and includes the following features:

• Unlimited telephone support 24 hours a day, 7 days a week including Holidays.

• Fast response services for man onsite in less than 24 hours (next business day).

• Four-hour response time for catastrophic failure .

• On-Site Systems Engineer to support system fault isolation, repair and replacement of failed hardware component.

• Quarterly system maintenance with scheduled down time for tune-up service.

• Escalation list of contact numbers for service request.

• Replacement parts for failed hardware component if deemed appropriate.

• Software and firmware updates as deemed appropriate for site applications.

• Automatic distribution of technical bulletins.

• Assistance regarding the configuration and use of the product.

• Server CHECK-UP Service - Remote Server Diagnostics (RSD)

ON-CALL 2 +PLUS Contract Maintenance Service Program

Strike’s ON-CALL 2 PLUS Maintenance Service Program is designed for end users with a resident technical staff trained to provide first line service on the designated equipment and software with spare parts onsite.  ON-CALL 2 +PLUS provides a comprehensive set of services that includes software support and hardware service for the entire system configuration, plus parts repair/replacement on a billable expedited basis for specific system components.  The ON-CALL 2 Plus Service is sold on a per product basis and includes the following:

• Unlimited telephone support 24 hours a day, 7 days a week – Toll Free Calls

• Trouble shooting and fault isolation assistance for  first line maintenance personnel.

• Onsite factory trained technician four (4) times a year to perform preventive maintenance.

• Emergency onsite engineering services (up to 3 days per quarter).

• Product information consults - compatibilities, functions and capabilities.

• Configuration and planning assistance (future system configuration issues, and equipment room layouts, power, communications, etc.).

• Overnight replacement of failed hardware component if deemed necessary  (parts are billable at standard rates)

• Software and firmware updates for products if required.

• Premium response services for technician onsite in less than 24 hours (next business day) when required.

• Escalation list of contact numbers for service request.

ON-CALL Standard Contract Maintenance Service Program

Strike’s ON-CALL Standard Maintenance Service Program is designed for end users with a need for support during normal work hours, Monday thru Friday, excluding Holidays.  ON-CALL Standard provides a comprehensive set of services that includes software support and hardware service for the entire system configuration, plus parts repair/replacement on a billable basis for specific system components.  The ON-CALL Standard Service is sold on a per product basis and includes the following:

• Unlimited telephone support 8 hours a day (8am-5pm), 5 days a week (M-F excluding Holidays) – Toll Free Calls

• Trouble shooting and fault isolation assistance.

• Onsite factory trained technician four (4) times a year to perform preventive maintenance.

• Emergency onsite engineering services (up to 3 days per quarter).

• Product information consults - compatibilities, functions and capabilities.

• Configuration and planning assistance (future system configuration issues, and equipment room layouts, power, communications, etc.).

• Replacement of failed hardware component when necessary  (parts are billable at standard rates)

• Software and firmware updates for products if required.

• Premium response services for technician onsite next business day.

• Escalation list of contact numbers for service request.

Customized Services with our Advanced Maintenance Service Programs

Strike will customize a Maintenance Service Program to meet your specific requirements for service and support on a contracted basis.  Contact Strike for more information on this service option.